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Below are answers to some of the most popular questions we have been asked.
What are the dimensions of the camera?
Our cameras measure 62mm x 23mm diameter.
What is the difference between 4Kam and 46Kam?
The graphics! 46Kam is our special edition cam for motorbikers. Both are based on the same high quality camera and will perform in the same way.
Do I need a separate recorder?
Yes. If you have a camcorder or other recorder with av-in you already have a compatible recording device. If you don't then why not consider one of our 'Action Ready Packages™' which include a digital video recorder.
I've got one of your cameras but the picture quality isn't as good as when I started using it?
The battery you are using is low on power. Try replacing it with a new one, we recommend Duracell M3 batteries.
I think there might be something wrong with my microphone as I can't hear any sound on my recording, can you help?
All microphones supplied with our cameras are designed to handle the sound of high revving engines without distortion. Because of this the microphone may not be able to pickup quieter sounds such as talking or similar.
The videos I have recorded on my DV1 are not as good in quality as those on your website, what can I do about it?
You are recording using the default setting, 'LP' which is of lower quality. Select 'SP' on the DVR and the quality will be improved.
The suction mounts that came appear to be the wrong size and won't fit over the camera?
Dip the loop part of the suction mount into a beaker of hot water for around 30 seconds, this will make the plastic more pliable. You will now find they slide over the camera body much more easily.
Can I extend the cable between my camera and the recorder/battery pack?
Yes, our booster pack is what you need.
Can I connect the camera up to the 12v supply on my vehicle?
Yes, our 12v cable will help you do that.
Have you got any 4Kam stickers?
Yes we do, check out the most popular ones here. If you need specific sizes please email us.
I think I may have a market to sell 4Kam cameras, can I become a dealer?
Yes, we already have a number of dealers in the UK and in selected countries around the world, please contact us to discuss it further.
If your question has not been answered by the above please contact us.
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